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[EN] Six-Sigma Black Belt
Six-Sigma Course Overview
A brief history of quality (7:07)
Quality Definition - Service vs Product (6:33)
Leadership (7:25)
Roles and Responsabilities (4:07)
Team Formation (7:55)
Team Facilitation (10:58)
Team Dynamics (4:53)
Time Management for Teams (3:49)
Teams Decision Making Tools (7:10)
Management and Planning Tools (5:04)
Overview of DMAIC Process (1:23)
Impact on Stakeholders (2:26)
Critical to X Requirements (3:56)
Voice of customer (3:32)
Kano Model (4:27)
Project Charter (3:28)
Project Management Plan (2:14)
Project Tracking (6:03)
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